Terms of Use and Purchase

Introduction
Welcome to Valpoteket, an e-commerce that sells dog accessories and is run by Mountain Grove Holding AB. These terms of use and purchase agreement ("Terms") govern your use of our website and your purchases of products from Valpoteket.

Acceptance of the Terms
By visiting or using our website, or by making a purchase from Valpoteket, you agree to these Terms and enter into a binding agreement with us. If you do not agree to these Terms, you may not use our website or purchase products from Valpoteket.

Changes to the Terms
We reserve the right to change these Terms at any time. Any changes to the Terms will be posted on our website and will be effective immediately. It is your responsibility to regularly review the Terms for any changes. Your continued use of our website or purchase of products from Valpoteket following the posting of amended Terms constitutes your consent to and acceptance of those amendments.

Order and payment
When you place an order from Valpoteket, you confirm that all the information you provide to us is correct and complete. By placing an order, you agree to purchase products at the price listed on our website, including any shipping costs and taxes. Payment can be made by credit card, Klarna, ApplePay or another payment method accepted by Valpoteket. We reserve the right to refuse or cancel an order or delivery of a product for any reason, including suspected fraud or other illegal activity.

Delivery
We and our delivery partner aim to deliver the products as soon as possible, normally within 4-6 working days after you have placed your order. Delivery time may vary depending on destination and product availability. We are not responsible for delays in delivery due to circumstances beyond our control, such as natural disasters, war, strikes or other events that prevent production or transportation. We are also not responsible for any customs duties or other taxes that may be incurred when delivering to a destination outside Sweden.

Right of withdrawal and return
You have the right to cancel your purchase within 14 days after you have received and picked up the product. To exercise your right of withdrawal, you must notify us in writing or by email. The product must be returned in the same condition as it was received, and you are responsible for the return shipping cost. We will refund the amount you paid for the product as soon as possible, but no later than 14 days after we receive the product or proof that it has been sent back to us. We have the right to deduct an amount from the refund if the product has been used beyond what is necessary to determine its properties or function. If a product is defective or does not correspond to the description on our website, please contact us as soon as possible. We will replace or repair the product at no additional cost to you.

Guarantee
Valpoteket offers a 12-month guarantee for all products sold on our website. The warranty covers defects that occur due to manufacturing defects or material defects. The warranty does not cover defects that occur due to normal wear and tear or improper use of the product.

Immaterial rights
All content on our website, including text, images, trademarks, logos and other material, is protected by intellectual property rights owned by Valpoteket or its suppliers. You may not use, copy or reproduce content from our website without our express permission.

Disclaimer
Valpoteket is not responsible for any damages or losses arising from the use of our website or products purchased from us, except in cases of negligence or willful misconduct on our part.

Dispute resolution
Any disputes arising in connection with these Terms or the use of our website shall be resolved by negotiation between the parties. If the parties cannot reach an agreement, the dispute shall be referred to Swedish courts.

Applicable law
These Terms and Conditions shall be interpreted and applied in accordance with Swedish law.

Contact
If you have any questions or concerns about our Terms or our website, please contact us by email at voff@valpoteket.se .

By using our website or purchasing products from Valpoteket, you agree to and accept these Terms and undertake to comply with them.