Privacy Policy

Collection of personal information
We collect personal information from customers when they register as a user on our e-commerce platform or place an order. The personal information we may collect includes name, address, email address, telephone number and payment information. We may also collect other information that you provide to us when you contact our customer service or by participating in market surveys or competitions.

Use of Personal Information
We use personal information to manage orders and deliveries, to provide customer support and to communicate with customers about their orders and our services. We may also use personal information to improve our e-commerce platform and to send marketing communications that may be of interest to you, such as newsletters and promotional offers. If you do not wish to receive marketing communications from us, you can unsubscribe at any time.

Sharing of Personal Information
We share personal information with third parties that help us process and deliver orders, such as shipping and payment providers. We may also share personal information if required by law, regulation or legal process, or if we believe it is necessary to protect our rights or to defend against legal action.

Protection of personal information
We take appropriate technical and organizational measures to protect personal information from unauthorized access, accidental loss, accidental alteration, accidental dissemination or other unauthorized processing. We also use encryption technology to protect sensitive payment information.

Storage of personal information
We store personal information for as long as necessary to fulfill the purposes for which it was collected, or as long as required by law or regulation. When personal information is no longer needed, it is securely deleted.

Your rights
As a customer, you have the right to request access to your personal information, to request the correction of incorrect or incomplete information, to request the deletion of personal information and to request the restriction of the processing of personal information. You also have the right to object to the processing of your personal information and to receive your personal data in a structured, commonly used and machine-readable format for transmission to another personal data controller if it is technically possible.

Cookie Policy
We use cookies on our e-commerce platform to improve your user experience. Cookies are small files that are stored on your device when you visit our website. They help us recognize your device and improve the website's functionality. We use both session cookies and persistent cookies. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored on your device until they expire or are removed manually. You can block cookies or delete existing cookies from your device at any time. Please note that blocking cookies may affect the functionality of our e-commerce platform.

Changes to the privacy policy
We may update this privacy policy at any time and without notice. We recommend that you regularly review this policy to stay informed of any changes.

Contact us if you have any questions or concerns about our privacy policy or our handling of your personal information. You can contact us at voff@valpoteket.se .